Frequently Asked Questions

Contact our team via the contact page or call us at +1 (773) 219-7674. We'll schedule an initial consultation to understand your requirements, conduct KYC/AML onboarding, and establish your trading account. The entire process typically takes 5-10 business days.

Minimum order sizes vary by commodity and market conditions. For precious metals, we typically work with institutional and corporate clients. Contact our trading desk for current minimums specific to your requirements.

We operate across 50+ countries globally, with particular strength in North America, Europe, Asia-Pacific, and select African markets. Our compliance framework supports international transactions across most jurisdictions.

Our primary focus is B2B — serving manufacturers, refineries, OEMs, and institutional buyers. We specialize in commercial-scale transactions with full compliance documentation.

Every counterparty undergoes comprehensive Know Your Customer (KYC) verification including identity verification, beneficial ownership documentation, sanctions screening via ComplyAdvantage AI, PEP (Politically Exposed Person) checks, and adverse media monitoring. This is mandatory regardless of transaction size.

We use ComplyAdvantage's AI-powered platform for real-time screening against 200+ sanctions lists including OFAC, EU, UN, and country-specific lists. Every transaction is monitored automatically with zero manual overrides allowed.

Our refining partner IPMR (International Precious Metals Refiners) operates to LBMA Good Delivery standards. All precious metals we deliver meet LBMA specifications for weight, fineness, and appearance.

We source exclusively from UN Certified and Environmental Impact Certified mines. Our supply chain follows OECD Due Diligence Guidance for Responsible Supply Chains, with full chain-of-custody documentation from mine to delivery.

We trade precious metals (gold, silver, platinum, palladium), non-ferrous metals (copper, aluminum, zinc, nickel, tin), critical minerals (lithium, cobalt, manganese, rare earths), and semiconductor-grade specialty metals.

Pricing is based on real-time market benchmarks (LBMA, LME, COMEX) plus a transparent commission. We provide competitive quotes based on volume, delivery terms, and purity requirements. Contact our trading desk for current pricing.

Yes. Our risk management team provides hedging strategies using futures, options, and forward contracts to help clients manage price volatility. We work with you to design custom risk management programs.

We supply metals at various purity levels up to semiconductor-grade (99.99%+). Our IPMR partnership enables Miller Process refining (99.5%+) and electrolytic refining (99.99%+) depending on your requirements.

We manage the complete logistics chain including insured transport, customs documentation, and secure delivery to your specified facility. All shipments include full chain-of-custody documentation.

Every shipment includes: assay certificate, chain-of-custody documentation, KYC compliance certificate, insurance documentation, and origin certification from the source mine.

Delivery timelines vary by commodity, quantity, and destination. Typical timelines range from 5-15 business days for standard orders. Rush orders can be accommodated — contact our trading desk.